Refund Policy

Our Commitment to You

At XCodes IPTV, we uphold the standard of our IPTV subscriptions. Our refund policy ensures an open and just procedure for all users.

Refund Eligibility

Under the following scenarios, you may receive a full or partial refund:

  • Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
  • Duplicate Payments: Accidental duplicate charge for the same subscription period.
  • Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

Follow these steps to submit your refund request:

  1. Contact our support team via WhatsApp at Contact us via WhatsApp.
  2. Use the subject line: "Refund Request".
  3. Include your full name, the email address used for your subscription, and the reason for your request.

Sample Refund Request Message

What We Need to Process Your Refund

  • Account email used at checkout
  • Order/transaction ID from {Payment Gateway Name}
  • Brief reason and steps already tried with support
  • Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

  • 0–3 business days Case review by support team
  • Same day after approval Refund initiated to your original method ({Payment Gateway 1} / {Payment Gateway 2})
  • 5–10 business days Funds appear depending on bank/card issuer

We'll send you email notifications at every stage. Processing times might be longer on weekends or holidays.

Exceptions (When Refunds Are Not Provided)

The following cases do not qualify for refunds:

  • You are unhappy with the channel list or content provided.
  • Your internet connection is too slow or unstable to stream content.
  • You have violated our Terms of Service (e.g., account sharing).
  • You are facing geo-blocking issues in your country that are beyond our control.

How to Avoid Refund Requests

  • Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
  • Stable Internet: Use 30 Mbps+ and 5GHz Wi Fi or Ethernet for 4K.
  • Use Setup Guides: Follow our step by step Installation page.
  • Ask Support First: Most issues are solved in minutes via WhatsApp.

Frequently Asked Questions (FAQ)

Refunds are completed within 3 business days after approval, but the actual posting to your account by your bank or payment processor could require 5-10 business days.

Typically, we don't offer refunds for change of mind after the first 7 days. We recommend reviewing our features and clarifying any doubts before signing up.

Our subscriptions renew automatically. Should you fail to cancel prior to your renewal date, reach out to us right away. Refunds for renewals are evaluated individually.