Privacy Policy

At XCodes IPTV, we prioritize your privacy and are committed to protecting your personal information. Should you have any concerns or questions regarding our privacy policy or practices, feel free to contact us. contact us via WhatsApp.

1. Data We Collect

When you register for our IPTV service, inquire about our products or services, or communicate with us, we collect the personal information you provide voluntarily.

Below is a list of the personal information we collect:

• Contact Information: Your email address for account creation and communication.
• Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number). All payment data is stored by our payment processor and you should review its privacy policies.
• Device and Connection Information: We automatically collect your IP address and device information (such as device type, operating system) when you access our service. This is essential for service delivery and security.

2. How We Use Your Data

The information we gather or receive is utilized for the following purposes:

• To provide and manage your account. We use your information to create your account and keep it functional.
• To process transactions. Your data is used to bill you for using our services.
• To send administrative information. We may use your email to send you information about your account, service changes, and new policies.
• To protect our Services. We use IP and device information for security purposes, such as preventing unauthorized access and mitigating DDoS attacks.

3. Legal Bases for Processing

Your data is processed according to these legal bases:

• Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as for service delivery and fraud prevention.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

4. Data Retention

Your personal data will be retained only for the duration needed to fulfill the objectives described in this privacy policy, except when legal obligations (like tax, financial, or regulatory requirements) mandate extended storage.

5. Cookies & Tracking Technologies

We might employ cookies and comparable tracking technologies to collect or retain information. These consist primarily of operational cookies necessary for correct website and client portal performance. No intrusive tracking cookies for advertising are used.

6. Third-Party Services

Your data might be shared with external vendors, service providers, or agents who work for us or represent us and need this information to perform their duties. For instance:

• Payment Gateways: To process your payments securely.
• Analytics Providers: To help us understand and improve our service (e.g., Google Analytics). Data shared is typically aggregated and anonymized.

7. Data Security

To protect processed personal information, we've implemented suitable technical and organizational security precautions. However, please note that total internet security isn't something we can promise.

8. Your Data Protection Rights

Your geographical location may determine which personal data rights are available to you:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to opt-out – You can unsubscribe from our marketing and promotional communications at any time.

To claim these rights, please contact us via WhatsApp.

9. Children’s Privacy

Our platform is not designed for individuals under 18 years old. We consciously avoid gathering personal data from minors.

10. Contact Us

For questions or comments about these guidelines, kindly contact us via WhatsApp.